West Villa Maria Veterinary Clinic at 1531 West Villa Maria Road, Bryan

Reviews

• Stephanie Sword

  Nov 06, 2018
  ★ ☆ ☆ ☆ ☆
  I URGE YOU NOT TO USE THIS CLINIC if you care for your family's pets. On October 13, 2015, I brought in my very sick Australian Bearded Dragon to West Villa Maria Vet Clinic. Our lizard has been our family pet for more than 5 years. The lizard had a fluid-filled, infected abscess on its lower jaw, causing it pain and difficulty eating. The staff took a sample of the fluid, supposedly examined it under a microscope, and then told me they were sending the sample out to a lab for analysis. I was told I would hear back from them in a day or two with the lab results. They sent the lizard home with a 6-day general antibiotic and charged me $143.71. By the next day, Oct. 14, the lizard was even worse. I proceeded to contact West Villa Maria Vet Clinic numerous times over the course of the week to inquire about the lab results and to reiterate that the lizard remained very sick. I called them on Oct. 14, Oct. 16, and again on Oct.19. Each time I was told they would check on the lab results and call me back. They never called back, despite my repeated requests for help. It is now seven days later, and I still have NOT received the lab results. In fact, during this entire time they called me just once, on Oct. 19 at 6 p.m., and only after our new vet had contacted them also asking about the MIA lab results. Did Villa Maria Vet Clinic apologize and own up to their mistakes? NO. Shame on them! Luckily, our new vet has been compassionate and genuinely concerned for our family's pet lizard. Villa Maria Vet Clinic repeatedly showed a complete lack of professionalism and ethics, and showed little-to-no regard for our lizard's ongoing care. I don't care if the mistake was theirs alone or the lab they used, the bottom line is they should have followed through with this lizard's care and called me back (with or without answers). At the very least, they should have refunded all or part of my money (why pay for lab work you never receive?) Again, I URGE YOU NOT TO USE THIS CLINIC.

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